Mavillo Privacy Policy
Your trust and privacy are central to everything we do. This policy details how Mavillo handles your information across our website, mobile applications, and platform services.
Platform Privacy Commitment
At Mavillo (“Everything Around You.”), we are committed to maintaining the confidentiality, integrity, and security of personal information collected across our website and mobile applications.
Introduction
Mavillo operates a local digital platform designed to connect consumers with nearby neighbourhood merchants, local stores, food establishments, grocery suppliers, and professional service providers. We respect your privacy and process personal data strictly in accordance with applicable laws.
Scope of this Policy
This Privacy Policy applies to all users accessing or using any component of the Mavillo ecosystem:
Visitors exploring business offerings, onboarding portals, and platform details.
Customers discovering stores, ordering food/products, and connecting with local service providers.
Merchants and service providers managing profiles, catalogs, store details, and orders.
Delivery personnel receiving delivery routing and order drop-off details.
Information We Collect
We collect data necessary to provide and support our platform across user roles:
Customer Information
- • Account Details: Name, mobile phone number (for OTP verification), and email address where collected.
- • Delivery & Address: Street address, delivery landmarks, city, and postal details.
- • Location Data: Device GPS coordinates (when permitted) for discovering nearby stores and routing deliveries.
- • Orders & Transactions: Purchased items, subtotal, delivery status, order history, and payment method selected.
- • Reviews & Ratings: Ratings, written feedback, and uploaded store review media.
- • Device & Notifications: Device model, OS version, IP address, and push notification tokens.
Business User Information
- • Contact Details: Business owner name, mobile number, and contact email address.
- • Business Details: Store name, business category, store address, latitude/longitude, and working hours.
- • Photos & Gallery: Storefront photos, signboard/interior photos, portfolio, and product catalog media.
- • Registration Documents: GST, FSSAI, or relevant trade registration documents when submitted for verification.
- • Catalog & Offerings: Menu listings, product inventory, service descriptions, and pricing.
- • Payout Information: Bank account or UPI payout details where provided for merchant settlements.
Delivery Personnel Information
- • Contact Details: Courier name, phone number, and account credentials.
- • Order & Delivery Data: Assigned delivery routes, pick-up/drop-off status, and delivery history.
- • Location Data: Location information required for order dispatch and active delivery routing.
- • Device & Notifications: Device identifiers and push notification tokens for order dispatches.
How We Use Information
We process personal data strictly for core operational purposes:
- Facilitating secure mobile OTP login and user account management.
- Enabling local business and service discovery based on customer proximity.
- Processing order transactions, food preparation updates, and delivery dispatches.
- Connecting customers directly with local service providers via Call or WhatsApp.
- Verifying merchant documentation, store listings, and portfolio uploads.
- Processing merchant settlements and financial accounting records.
Location Data & Delivery Privacy
Location data is processed strictly for functional purposes:
- Nearby Discovery: Displaying nearby merchants, restaurants, and local services relative to your area.
- Service Area Availability: Verifying whether your location falls within active merchant delivery boundaries.
- Delivery Routing: Providing couriers with drop-off address navigation during active order delivery.
Mavillo accesses location data only when permitted by device permissions and does not engage in unneeded background tracking when the application is idle.
Business Photos & Verification Documents
Business partners may upload media and compliance documentation:
- Store Photos: Storefront, interior, signboard, and portfolio media are displayed publicly on your store page.
- Compliance Documents: Submitted GST, FSSAI, or trade registration documents are accessed securely by platform administration for onboarding verification.
How We Share Information
Mavillo does not sell personal data. Information is shared strictly for order fulfillment and platform operation:
- Merchants & Technicians: Customer names, ordered items, and delivery address details are shared to fulfill orders. For service listings, public contact info enables direct Call/WhatsApp inquiry.
- Delivery Personnel: Order pickup details, destination address, and customer contact numbers are shared with assigned delivery staff during active delivery.
- Legal Authorities: Data may be disclosed when required by applicable law, court order, or regulatory authority.
Third-Party Services & Infrastructure
Mavillo integrates established third-party services to support core platform functionality:
- • Firebase / Firebase Cloud Messaging: For sending push notifications and app alerts.
- • Google Maps / Location Services: For map rendering, address lookups, and distance calculations.
- • Razorpay / Payment Gateways: For processing online payments securely.
- • SMS Gateway Providers: For delivering mobile OTP verification codes.
Payment Data Security
Online transactions are processed by PCI-DSS compliant payment gateway partners. Mavillo does not store complete credit or debit card numbers, CVVs, UPI PINs, or net banking credentials on our servers.
Cookies & Web Storage
Our website uses essential session cookies and local storage tokens to maintain user authentication, preserve session preferences, and secure API communications.
Data Security Safeguards
We maintain technical and organizational measures including encrypted HTTPS/TLS transmissions, role-based database access, and tokenized session security to protect data from unauthorized access.
Data Retention & Records
Account-related personal information is retained while your account remains active. Upon deactivation or deletion request, profile details are removed or anonymized where applicable. Certain records—such as completed order invoices, payout settlements, fraud prevention logs, and tax/accounting entries—are retained as mandated by legal and financial regulations.
Account Deletion Request
Users can request deletion of their account through mobile app settings or by contacting support. For complete instructions and details on data deactivation, visit our dedicated request page:
User Rights & Control
You can update profile details, manage push notification preferences, or modify location permissions directly within mobile application settings or your device OS settings.
Children’s Privacy
Mavillo services are intended for adult users. We do not knowingly collect personal data from individuals under 18 without legal guardian consent.
Business Data Visibility
Public business details—such as store name, address, category, catalog prices, and storefront images—are published publicly on the platform for customer discovery.
User Reviews & Media Content
Ratings, reviews, and uploaded photos may be displayed on store profiles to assist local community members. Mavillo reserves the right to moderate or remove reviews that violate content guidelines.
Notifications & Communications
Mavillo sends transactional notifications (such as OTPs and order status updates). Users may configure marketing push notification preferences in mobile app settings.
Security Incident Handling
In the event of a security breach affecting personal data, Mavillo will investigate, contain the incident, implement corrective action, and notify affected users as required by applicable law.
Policy Modifications
We may update this policy periodically to reflect platform enhancements or legal changes. Updated policies will be published on this page with a revised effective date.
Privacy & Grievance Contact — Mavillo
For privacy inquiries, data requests, or grievances, please reach out to our privacy desk:
Contact Desk: Privacy & Grievance Contact — Mavillo
Official Email: support@mavillo.in